FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
📍 Location & Accessibility
1. Where exactly is Wow Executive Hotel located in Shanghai?
Wow Executive Hotel is situated on the 22nd floor of No. 618 Hankou Road, Huangpu District, Shanghai—just 230 meters from Nanjing Road Pedestrian Street and a short walk from the Bund, People’s Square, and East Nanjing Road Metro Station (Lines 2 & 10).
Wow Executive Hotel is situated on the 22nd floor of No. 618 Hankou Road, Huangpu District, Shanghai—just 230 meters from Nanjing Road Pedestrian Street and a short walk from the Bund, People’s Square, and East Nanjing Road Metro Station (Lines 2 & 10).
2. How do I get to Wow Executive Hotel from Pudong International Airport (PVG)?
From PVG, take Metro Line 2 directly to East Nanjing Road Station (approx. 60 minutes), then walk 3 minutes. Alternatively, arrange a hotel airport transfer (approx. 45–60 minutes by taxi, depending on traffic).
From PVG, take Metro Line 2 directly to East Nanjing Road Station (approx. 60 minutes), then walk 3 minutes. Alternatively, arrange a hotel airport transfer (approx. 45–60 minutes by taxi, depending on traffic).
3. Is the hotel easy to find, and is there signage?
Yes. The hotel entrance is clearly marked at No. 618 Hankou Road. As the property occupies the 22nd floor of a mixed-use building, look for dedicated elevator banks labeled “Wow Executive Hotel” in the lobby. Staff can provide detailed arrival instructions upon booking confirmation.
Yes. The hotel entrance is clearly marked at No. 618 Hankou Road. As the property occupies the 22nd floor of a mixed-use building, look for dedicated elevator banks labeled “Wow Executive Hotel” in the lobby. Staff can provide detailed arrival instructions upon booking confirmation.
4. What popular attractions are within walking distance?
Guests can walk to Nanjing Road Pedestrian Street (2 min), the Bund waterfront (15 min), People’s Square (10 min), Shanghai Grand Theatre, and countless dining, shopping, and cultural venues in the heart of Huangpu District.
Guests can walk to Nanjing Road Pedestrian Street (2 min), the Bund waterfront (15 min), People’s Square (10 min), Shanghai Grand Theatre, and countless dining, shopping, and cultural venues in the heart of Huangpu District.
🛏️ Rooms & Amenities
5. What types of rooms does Wow Executive Hotel offer?
The hotel features 49 executive suites, including Executive King Rooms, Deluxe Twin Rooms, and Premium Suites—all on the 22nd floor. Each room includes floor-to-ceiling windows, smart controls, freestanding bathtubs, automated toilets, premium bedding, and complimentary high-speed Wi-Fi.
The hotel features 49 executive suites, including Executive King Rooms, Deluxe Twin Rooms, and Premium Suites—all on the 22nd floor. Each room includes floor-to-ceiling windows, smart controls, freestanding bathtubs, automated toilets, premium bedding, and complimentary high-speed Wi-Fi.
6. Are the rooms suitable for business travelers?
Absolutely. Every suite includes a dedicated work desk with ergonomic seating, multiple power outlets, USB ports, and task lighting. Complimentary high-speed internet, 24-hour room service, and butler support ensure a productive, seamless work-from-hotel experience.
Absolutely. Every suite includes a dedicated work desk with ergonomic seating, multiple power outlets, USB ports, and task lighting. Complimentary high-speed internet, 24-hour room service, and butler support ensure a productive, seamless work-from-hotel experience.
7. Do rooms have city views?
Yes. All guest rooms feature panoramic windows offering sweeping views of Shanghai’s skyline, historic landmarks like the Yong’an Department Store, or the vibrant Hankou Road streetscape below.
Yes. All guest rooms feature panoramic windows offering sweeping views of Shanghai’s skyline, historic landmarks like the Yong’an Department Store, or the vibrant Hankou Road streetscape below.
8. Is Wi-Fi free, and is it reliable for video calls?
Complimentary high-speed wired and wireless Wi-Fi is available throughout the hotel, including all guest rooms and public areas. The connection is optimized for business use, supporting stable video conferencing and cloud-based work.
Complimentary high-speed wired and wireless Wi-Fi is available throughout the hotel, including all guest rooms and public areas. The connection is optimized for business use, supporting stable video conferencing and cloud-based work.
🍽️ Dining & Services
9. What dining options are available at the hotel?
Guests enjoy a daily Western/Chinese buffet breakfast (7:00–10:00), an on-site café, lobby bar, and 24-hour room service. While the hotel emphasizes refined simplicity, its central location places you steps from hundreds of acclaimed local and international restaurants.
Guests enjoy a daily Western/Chinese buffet breakfast (7:00–10:00), an on-site café, lobby bar, and 24-hour room service. While the hotel emphasizes refined simplicity, its central location places you steps from hundreds of acclaimed local and international restaurants.
10. Does the hotel offer butler service?
Yes. All guests receive complimentary personalized butler assistance for itinerary planning, transportation coordination, dining reservations, laundry arrangements, and other bespoke requests.
Yes. All guests receive complimentary personalized butler assistance for itinerary planning, transportation coordination, dining reservations, laundry arrangements, and other bespoke requests.
11. Is laundry service available?
Yes. The hotel provides complimentary self-service laundry facilities for guests, plus optional express dry-cleaning and pressing services handled by staff.
Yes. The hotel provides complimentary self-service laundry facilities for guests, plus optional express dry-cleaning and pressing services handled by staff.
12. Are there fitness or wellness facilities?
Guests have complimentary access to a modern fitness center, a tranquil cardroom, and a relaxing foot bath area—ideal for unwinding after a day of business or sightseeing.
Guests have complimentary access to a modern fitness center, a tranquil cardroom, and a relaxing foot bath area—ideal for unwinding after a day of business or sightseeing.
🏢 Business & Events
13. Does Wow Executive Hotel have meeting or conference facilities?
Yes. The hotel offers professionally equipped conference rooms suitable for executive briefings, client presentations, and small corporate gatherings. Facilities include audiovisual equipment, high-speed internet, customizable seating, and on-site technical support.
Yes. The hotel offers professionally equipped conference rooms suitable for executive briefings, client presentations, and small corporate gatherings. Facilities include audiovisual equipment, high-speed internet, customizable seating, and on-site technical support.
14. Is there a business center?
A fully equipped 24-hour business center is available, offering printing, scanning, copying, binding, and secretarial support upon request.
A fully equipped 24-hour business center is available, offering printing, scanning, copying, binding, and secretarial support upon request.
🧳 Policies & Practical Info
15. What are the check-in and check-out times?
Standard check-in is from 2:00 PM, and check-out is by 12:00 PM. Express check-in/out services are available, and early arrival/late departure requests can often be accommodated based on availability.
Standard check-in is from 2:00 PM, and check-out is by 12:00 PM. Express check-in/out services are available, and early arrival/late departure requests can often be accommodated based on availability.
16. Is the hotel family-friendly? Do you allow children?
Yes. Children of all ages are welcome. Extra beds or cribs can be arranged upon request (subject to availability and applicable fees). The central location and spacious suites make it convenient for family exploration.
Yes. Children of all ages are welcome. Extra beds or cribs can be arranged upon request (subject to availability and applicable fees). The central location and spacious suites make it convenient for family exploration.
17. Are pets allowed?
Currently, Wow Executive Hotel does not accommodate pets. Please contact the hotel directly to discuss service animal policies or future updates.
Currently, Wow Executive Hotel does not accommodate pets. Please contact the hotel directly to discuss service animal policies or future updates.
18. What payment methods are accepted?
The hotel accepts major international credit cards (Visa, Mastercard, American Express), UnionPay, and mobile payment platforms including Alipay and WeChat Pay. Cash payments in CNY are also welcome.
The hotel accepts major international credit cards (Visa, Mastercard, American Express), UnionPay, and mobile payment platforms including Alipay and WeChat Pay. Cash payments in CNY are also welcome.
19. What is the cancellation policy?
Cancellation terms vary by rate type and booking channel. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival. Please review your specific reservation details or contact the hotel for confirmation.
Cancellation terms vary by rate type and booking channel. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival. Please review your specific reservation details or contact the hotel for confirmation.
20. Is the hotel accessible for guests with mobility needs?
The hotel features elevator access to the 22nd-floor property and strives to accommodate guests with special requirements. Due to the building’s mixed-use structure, we recommend contacting the hotel in advance to discuss specific accessibility needs and ensure optimal room assignment.
The hotel features elevator access to the 22nd-floor property and strives to accommodate guests with special requirements. Due to the building’s mixed-use structure, we recommend contacting the hotel in advance to discuss specific accessibility needs and ensure optimal room assignment.